These Website Terms of Use (the “Terms”) govern your access to and use of the Homebound website at www.homebound.co.uk (the “Website”). Please read them carefully, as they contain important information about using our Website and placing an order to hire furniture from us.

This Website is owned and operated by Homebound FAS Limited, a company incorporated and registered in England and Wales with company number 12574064, whose registered office is at 42 Wates Way, Mitcham, England, CR4 4HR (“Homebound”, “we”, “us” or “our”).

Homebound FAS Limited is an Appointed Representative of Consumer Credit Compliance Limited (company number 08819918), which is authorised and regulated by the Financial Conduct Authority (FCA reference number 631736). Its regulatory permissions include entering into consumer hire agreements as owner. This means that when you hire furniture from us, we are the owner of that furniture and hire it to you directly.

Important — these Terms are not your hire contract. When you hire furniture, the legally binding contract between you and Homebound is the Consumer Hire Agreement you sign at checkout, which is regulated by the Consumer Credit Act 1974. These Website Terms cover your use of the Website and the process of placing an order. If anything in these Terms conflicts with your Consumer Hire Agreement, the Consumer Hire Agreement takes precedence.

1. How to contact us

You can contact us by telephone on 0207 1128 036 or by email at info@homebound.co.uk. If we need to contact you, we will do so by telephone or in writing to the email or postal address you gave us in your order. References to “writing” or “written” in these Terms include email.

2. Using our Website

  1. All rights, including copyright, in this Website are owned by or licensed to Homebound FAS Limited. You may use this Website and its content for your own personal, non-commercial use only. You may not copy, modify, distribute, repost or store any part of it for any other purpose without our permission.

  2. We have taken care to ensure that the content of this Website is accurate, in particular that prices are correct and that furniture is described accurately at the time of publishing. Any images, descriptions, weights, dimensions and capacities are approximate and are intended only to give a general idea of the furniture. The true colour of furniture may not exactly match what is shown on your device.

  3. We try to ensure that this Website is free from viruses and defects, but we cannot guarantee that your use of it will not affect your device. You are responsible for using appropriate equipment and protection. Except where caused by our negligence, we are not liable for any loss or damage to your device arising from your use of this Website.

  4. We may update these Terms from time to time to reflect changes to our Website, our business or the law. Please check them when you visit the Website.

3. Who can hire furniture

You may only hire furniture from us if all of the following apply:

  • you are aged 18 or over;

  • you live in mainland England or Wales (we do not deliver to Scotland, Northern Ireland, the Channel Islands, the Isle of Wight, the Isle of Man, the Isles of Scilly or any other islands off the coast of England and Wales);

  • you pass our identity and credit checks (see clause 5);

  • the furniture you have requested is available; and

  • the delivery location is suitable for the furniture to be delivered to.

4. Placing an order

  1. You select the furniture you wish to hire by adding items to your shopping cart on the Website. Once you have chosen your furniture and provided the information we ask for (including your payment details), you submit your order by following the instructions on the Website. This involves agreeing to, and signing, your Consumer Hire Agreement.

  2. Submitting an order is an offer by you to hire the furniture. Your order is only accepted, and a contract only comes into existence, when we sign and date your Consumer Hire Agreement and email you to confirm this. We will provide you with a copy of the executed agreement.

  3. You are responsible for making sure the details in your order are complete and accurate. You can correct input errors at any point before you submit your order.

  4. If we are unable to provide the furniture you have ordered — for example because it is unavailable, you do not pass our checks, or we do not deliver to your area — we will tell you by email and, where we are legally able to, explain why. We will refund any payment you have made.

5. Identity and credit checks

Once we receive your order we will carry out identity and credit checks, and you agree to us doing so in accordance with your Consumer Hire Agreement and our Privacy Policy. Any credit checks we carry out will be soft credit checks that will not affect your credit score. We will only provide furniture once these checks are passed, and we may ask you for additional information to complete them.

6. Prices and payment

  1. The prices for hiring furniture are as set out on our Website and confirmed in your Consumer Hire Agreement. A quotation is valid for 14 days from its date of issue.

  2. All hire payments and other charges include VAT at the applicable rate. If the rate of VAT changes, we will adjust the VAT element of your payments accordingly.

  3. Delivery and any installation charges are set out on the Website and confirmed in your Consumer Hire Agreement before you place your order. Standard Delivery and White Glove Delivery options, and any additional charges that may apply (for example where access is difficult), are explained at checkout and in your agreement.

  4. Payments are collected by Continuous Payment Authority from your chosen debit or credit card, together with any deposit and advance payments due before delivery, as set out in your Consumer Hire Agreement. The full payment terms, including any late fees and interest on overdue amounts, are set out in that agreement.

7. Delivery

  1. We deliver the furniture to the delivery location you give us. We deliver only to addresses in mainland England and Wales (see clause 3).

  2. We will aim to deliver by the agreed delivery date. Delivery dates are an estimate and are not guaranteed, so a short delay does not entitle you to cancel — but if we have not delivered within 30 days of the agreed date, you can cancel and receive a full refund (see clause 13). We will confirm the intended delivery date once we accept your order and keep you updated if it changes.

  3. You must make sure someone is present to accept and examine the furniture and to confirm it has been delivered, and installed if applicable, in good condition. We will ask you to sign a delivery docket to confirm this. You must also provide safe and suitable access to the delivery location.

  4. Once delivered, the furniture is held at your own risk and remains our property at all times. Your responsibilities for the furniture during the hire, and what happens if it is lost or damaged, are set out in your Consumer Hire Agreement.

8. Looking after the furniture

Throughout the hire you must keep the furniture in good condition and use it only as intended, as set out in your Consumer Hire Agreement. We recommend that you either take out insurance to cover the cost of repairing or replacing the furniture, or check that an existing policy (such as your home contents insurance) already does so, for the duration of the hire. This is a recommendation, not a condition of hire.

9. Your right to cancel

  1. You have the legal right to cancel your Consumer Hire Agreement within 14 calendar days of the Agreement Date (the cancellation period), without giving any reason and without penalty. This is your statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  2. To cancel, contact us using the details in clause 1, or use the cancellation form attached to your Consumer Hire Agreement. We will arrange to collect the furniture from you.

  3. We will refund the advance payments you have made within 14 calendar days of collecting the furniture in its original condition. If we have already delivered the furniture when you cancel, we may keep the delivery charge, and we may deduct from your refund any loss in value resulting from damage, soiling or handling beyond what is necessary to inspect the furniture.

10. Changing or ending your hire

How your hire can be changed or ended — by you or by us — is governed by your Consumer Hire Agreement. In summary: after the agreement has run for the minimum initial hire period, either you or we may end it on at least one month’s written notice. If the agreement ends before the end of the initial hire period (other than where you cancel within the cancellation period), you must pay the outstanding payments due up to the end of the initial hire period. You also have rights under the Consumer Credit Act 1974 to end the agreement, which are explained in your Consumer Hire Agreement.

11. Buying an item you are renting

If you would like to buy an item you are currently hiring, that is an entirely separate transaction from your hire.

  • Renting and buying are separate. Hiring means paying a monthly fee to use the furniture. Buying an item is a separate purchase with no connection to your hire agreement.

  • Rental payments do not count towards ownership. Nothing you pay in rent contributes to a purchase price, and no equity builds up in any item. The price to buy is a fixed, one-off amount based on the item’s age and condition.

  • How it works. Contact us to register interest. We will confirm whether the item is available to buy and, if so, give you a fixed purchase price. Availability is at our discretion and depends on the item’s condition and our stock needs.

  • If you go ahead. You enter a separate purchase agreement, and your hire agreement for that item ends first, with no early termination fee for ending it in order to buy. Payment is a single upfront amount — there are no instalments, credit or finance options.

  • Your consumer rights. Once purchased, standard consumer rights apply, including the right to cancel within 14 days of purchase under the Consumer Contracts Regulations 2013.

12. If there is a problem with the furniture

We are under a legal duty to supply furniture that is as described, fit for purpose and of satisfactory quality, in line with the Consumer Rights Act 2015. If the furniture does not conform, you can ask us to repair or replace it at our cost, including the cost of any delivery or collection. Nothing in these Terms affects your statutory rights as a consumer. To raise a problem, please contact us using the details in clause 1.

13. Our responsibility to you

We are responsible for losses you suffer that are caused by us breaking these Terms or our contract with you, unless the loss is:

  • unforeseeable — it was not obvious it would happen and you did not tell us about it before we accepted your order;

  • caused by an event outside our control, provided we have taken reasonable steps;

  • avoidable — something you could have prevented by taking reasonable action, such as following our care and usage instructions; or

  • a business loss — we do not provide furniture for use in your trade, business, craft or profession, and we are not liable for any business losses.

Unless we agree otherwise, if you do not receive the furniture within 30 days of the delivery date and decide to cancel rather than rearrange delivery, we will refund all amounts you have paid.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence or for fraud, or any other liability that cannot be excluded by law.

14. Complaints and dispute resolution

If you have any questions, concerns or complaints, please contact us using the details in clause 1. We will try to resolve your issue as quickly as possible. Our complaints procedure is available at homebound.co.uk/pages/complaints-procedure.

If a complaint is not resolved to your satisfaction, you may be able to refer it to the Financial Ombudsman Service: by phone on 0300 123 9 123; by email at complaint.info@financial-ombudsman.org.uk; by post at Exchange Tower, Harbour Exchange Square, London E14 9SR; or online at financial-ombudsman.org.uk.

15. Other important terms

  1. We may transfer our rights and obligations under these Terms to another organisation. We will tell you if this happens. You may not transfer your rights or obligations without our written consent.

  2. Nobody other than you and us has any rights under these Terms.

  3. If a court finds any part of these Terms to be unlawful or unenforceable, the rest will continue to apply.

  4. Even if we delay enforcing these Terms, we can still enforce them later.

  5. These Terms are governed by English law. Wherever you live in the UK, you can bring claims against us in the English courts; if you live in Wales, Scotland or Northern Ireland you can also bring claims in the courts of the country you live in. We may bring claims against you in the courts of the country you live in.

  6. You acknowledge and agree to our Privacy Policy, which explains how we use your personal data.

 

Homebound FAS Limited (FRN 979416), trading as Homebound, is an Appointed Representative of Consumer Credit Compliance Limited (FRN 631736), which is authorised and regulated by the Financial Conduct Authority. Registered in England & Wales, company number 12574064. Registered office: 42 Wates Way, Mitcham, London CR4 4HR.