Privacy Policy

This Privacy Policy explains how Homebound FAS Limited (“Homebound”, “we”, “us”, “our”) collects, uses, shares and protects the information you provide when you visit www.homebound.me (the “Website”). It should be read together with our Terms & Conditions.

Please read this Privacy Policy carefully.

1. Definitions

Term	Meaning
Data	All information you submit to Homebound via the Website, including “personal data” as defined in applicable Data Protection Laws.
Cookies	Small text files placed on your device when you visit certain pages or use specific Website features. See the Cookies section.
Data Protection Laws	All legislation applicable to the processing of personal data, including the UK GDPR and related laws.
Website	This site (www.homebound.me) and its sub-domains, unless excluded by their own terms.
User / you	Anyone accessing the Website who is not an employee or contractor acting in that capacity for Homebound.

2. Scope

1. This Policy applies only to Homebound and Users in relation to the Website. It does not cover third-party sites accessible via links on the Website.
2. For Data Protection Laws, Homebound is the data controller.

3. Data We Collect

1. Data you provide directly, e.g.:
   • Name, date of birth, postal address, e-mail, phone number.
   • Account registration details and preferences.
   • Survey responses, competition entries, payment details.
2. Data collected automatically:
   • Technical data such as IP address, browser, operating system.
   • Usage data (pages visited, time spent) collected via Cookies.

4. How & Why We Use Your Data

We use Data to:

• Provide and improve our products & services.
• Manage your account and orders.
• Keep internal records and comply with legal obligations.
• Send marketing communications (with consent or soft-opt-in).
• Show relevant adverts on other websites (if cookies are enabled).

Our lawful bases are performance of a contract, legitimate interests, consent and legal obligations, as appropriate.

5. Sharing Your Data

We share Data only when necessary:

• With employees and professional advisers to fulfil orders or answer queries.
• With service providers (e.g. credit-reference agencies, logistics partners, IT hosts) under contracts that protect your Data.
• With payment processors to complete transactions and detect fraud.
• With prospective buyers or investors in the event of a business sale or restructuring (Data will remain protected).

6. Keeping Data Secure

• Accounts are protected by unique usernames and passwords.
• Data is stored on secure servers; access is restricted to authorised personnel.
• We have procedures to deal with suspected data breaches. Report concerns to info@homebound.co.uk.

7. Data Retention

We keep Data only as long as necessary for the purposes outlined or as required by law. Back-ups may persist for legal or regulatory reasons.

8. Your Rights

You can:

• Access, correct or erase your Data.
• Restrict or object to processing.
• Request Data portability.
• Withdraw consent at any time (for marketing or other consent-based processing).

Contact info@homebound.co.uk to exercise these rights. If unsatisfied, you may complain to the UK Information Commissioner’s Office (ico.org.uk).

9. Cookies

The Website uses Cookies to improve functionality and analyse performance. On first visit you will be asked to consent; you can disable Cookies in your browser, but some features may not work. We use:

Cookie Types

Type	Purpose
Strictly necessary	Enable core functions such as account log-in, shopping cart and payment processing.
Analytical / performance	Count visitors and understand how the Website is used to improve content and navigation.
Functionality	Remember your preferences (e.g. language, region) and personalise content.
Targeting / marketing	Deliver adverts more relevant to you and limit ad repetition.

You can delete or block Cookies at any time; see aboutcookies.org for guidance.

10. External Links

The Website may link to third-party sites. We are not responsible for their content or privacy practices. Review their policies before providing Data.

11. Business Transfers

If Homebound undergoes a merger, acquisition or asset sale, Data may be transferred to the new owner under the same privacy terms.

12. General

• This Policy is governed by the laws of England & Wales; disputes are subject to the exclusive jurisdiction of its courts.
• If any provision is deemed unenforceable, the remaining provisions remain in force.

13. Changes to This Policy

We may update this Policy from time to time. The latest version is posted on the Website and is effective upon posting.

14. Contact Us

For questions about this Policy or your Data, e-mail info@homebound.co.uk.

Last updated: 26 June 2025 (replacing version dated 08 August 2023).